SOMEONE
WHO ALREADY
KNOWS.
Most businesses make a burst of progress and then stall, because the person who knew the context has moved on. Ongoing support means I stay involved: website changes, content, workflow fixes, practical decisions and steady implementation, without an agency in the middle.
A short call. I will listen, ask a few questions and tell you honestly what I think the first move is.
- Scope in writing
- No long-term lock-in
- Direct with me
- Free 20-minute call
THE SAME JOB, TWICE
Retained context is the point. You do not re-explain the business every time, and I do not rediscover it.
Starting from zero
- Find someone who can do it.
- Explain the business.
- Explain the website and the systems behind it.
- Explain what was tried last time.
- Then, finally, the actual job.
Someone who already knows
- Send a message.
- The actual job.
THE WORK BETWEEN THE BIG MOMENTS
Finishing is the part of a project that gets the least attention and decides whether it was worth doing. Support is the finishing that never stops: the small changes, the fixes and the decisions that keep a good build good.
Website changes and additions
New pages, fixes, seasonal changes, the things a site needs after launch that nobody budgets for.
Content and landing pages
Turning what you want to say into pages that say it, with the enquiry route thought through.
Workflow and automation fixes
Keeping the systems that were built working as the business changes around them.
Practical decisions
A second opinion from someone who already knows the context, before a decision becomes expensive.
WHAT USUALLY ARRIVES THIS WAY
- Ongoing decisions that benefit from someone who already has the context.
- A small team that needs focused delivery without agency overhead.
- A founder who wants momentum to become normal rather than occasional.
- A website or system that was built well and now needs someone to keep it that way.
Progress keeps happening between the big moments, not only during them. If there is a specific thing to build first, start with a website or an automation and add support afterwards.
IN PLAIN LANGUAGE, IN WRITING
Scope is agreed before anything starts, and it is allowed to change when the work teaches us something. A small number of clients at a time is the point, not a limitation.
Scope in writing
What is included, how much of my time it covers and how requests are prioritised, agreed before it starts.
A regular conversation
Usually monthly, directly with me: what moved, what is next, what to stop. Short, and written up afterwards.
Outside the scope, quoted first
Anything bigger than the agreement is quoted separately before it is done. No surprise invoices.
Pause or stop
No long-term lock-in. The proposal says how it can be paused or ended, and it can be.
THE WORK BEHIND THE WORDS
Ralph & Co Solicitors
Website development, local search work and continuing support for a longstanding Newquay firm.
Explore the project
Muskoka Communities
Muskoka Communities owned Bonnie Lake Resort and Shamrock Bay Resort. I created websites, videos, brochures and marketing campaigns for all three.
Explore the projectWHAT CLIENTS SAID
What surprised me most was Tim's ability to quickly articulate ideas I'd had bouncing around in my head for years. His insight and advice still surface in my thinking every day.
The insight into where to improve the business — and how to action it — led to dramatically positive results.
Tim's expertise across web, marketing, and lead generation helped transform how I approach the business. The results are really showing now — a genuine shift in thinking and performance.
QUESTIONS PEOPLE ASK
Is there a minimum term?
No long-term contract. The written proposal says how support can be paused or ended, and it is always simple.
What does it cost?
Support is priced in a written proposal based on what you actually need, rather than a menu of packages. You know the cost before it starts.
How quickly do you respond?
Response expectations are agreed in the proposal rather than promised on a web page. I keep a small number of clients at a time so that the agreed expectation is one I can meet.
Can it start without a project first?
Yes. Most support relationships follow a build or a strategy piece, because the context is already there, but it can start from a conversation.
What if I need more than the agreed time?
It is quoted before it is done. Scope is allowed to change when the work teaches us something; it is not allowed to change silently.
OTHER WAYS TO WORK WITH ME
- Websites & systems
WEBSITES THAT DO THEIR JOB.
A site that says what you do, brings the right people in and is built by the person you spoke to.
Read more - Digital strategy
KNOW WHAT TO DO FIRST.
An audit, a diagnosis and a short plan, so you know what to do first, what to stop and what to ignore.
Read more - Brand, film & content
SOMETHING WORTH SHOWING.
Identity, design, film and animation that give the business a clear voice and something worth showing people.
Read more - AI & automation
LESS ADMIN. BETTER SYSTEMS.
Connect the tools you already have, cut the repetitive work and add AI where it genuinely helps.
Read more
TELL ME
WHAT NEEDS
KEEPING GOING.
Say what you have, what tends to stall and what you would want a good month to look like. I will reply by email and we can take it from there, with no account manager in between.
hello@timlord.co.ukRather talk first? Book a free 20-minute call and I will ring you.